Return & Replacement Policy

Payment Return Policy for HJTrnds.com

• Introduction

 This Payment Return Policy governs the terms under which HJTrnds.com ("the Company"), an online clothing retailer, processes payment returns for purchases made through its website. By making a purchase on HJTrnds.com, customers agree to adhere to the terms outlined herein.

• Eligibility for Returns

1. Eligible Items: The Company accepts returns for payments made on purchases of clothing items only.
2. Condition of Items: Returned items must be unused, unworn, unwashed, and undamaged with original tags attached. Any items not meeting these criteria will not be eligible for return.

• Timeframe for Returns

1. Domestic Orders: Customers must initiate the return process within 15 days from the date of purchase.  

2. International Orders: For orders shipped outside India, customers must initiate the return process within 30 days from the date of purchase

• Payment Return Process

1. Initiating the Return: Customers must contact the Company's customer service team through the provided contact information on the website to initiate the return process.
2. Return Authorization: Upon verification of eligibility, the Company will provide customers with a return authorization code and instructions on how to proceed.
3. Shipping Instructions: Customers are responsible for securely packaging and shipping the returned items to the address provided by the Company.
4. Inspection and Processing: Upon receipt of the returned items, the Company will inspect the products to ensure they meet the eligibility criteria. If approved, the Company will process the refund within [X] business days.
5. Refund Method: Refunds will be issued using the original payment method used for the purchase.

• Exceptions

1. Final Sale Items: Items marked as "final sale" are not eligible for return or refund.
2. Custom Orders: Orders for custom-made or personalized items are non-returnable and non-refundable unless there is a manufacturing defect.
3. Clearance Items: Clearance or discounted items may be subject to different return policies, as indicated at the time of purchase.

• Customer Responsibilities

1. Return Shipping Costs: Customers are responsible for covering the shipping costs associated with returning items unless the return is due to a Company error or a defective product.
2. Original Packaging: Returned items must be in their original packaging with all tags and labels intact.
3. Tracking and Insurance: Customers are encouraged to use a trackable shipping service and purchase shipping insurance for returned items, as the Company is not responsible for items lost or damaged during return transit.

• Contact Information